I can't sign up (I get an error)

Created by Petra Jaspers-Bedford, Modified on Thu, 11 Jun at 11:56 AM by Michelle Yandle

If you’re receiving an error message when trying to validate your ID or email, there are a few common reasons this can happen.

First, try these troubleshooting tips:

Double-check that your email or ID has been entered correctly
Make sure there are no extra spaces before or after your email/ID (remove)
Confirm that you are using the same email address or ID your organisation has registered with Clearhead (If you’re unsure, please check with your HR team.)
Have you possibly created an account before? If so, you may need to sign in instead of creating a new account (see below)

New starter or recently changed details?

Your organisation may not have updated the eligibility list we have on file yet.

This can happen if:

You are a new employee
Your work email has changed
Your employee ID has changed

In this case, please contact your HR team and ask them to update your details with Clearhead.

Have you already created a Clearhead account in the past?

Return to your company’s Clearhead landing page
Select “Sign In” in the top right corner
Use your login details to sign in.
If you don't remember your password, you'll be able to reset your password on the next screen.

Still not working? Reach out to support@myclearhead.com and we can help!