I can't sign up (I get an error)

Are you receiving an error like this when you attempt to validate your ID/Email?


Here are some things you can do to troubleshoot:

Have you typed your email/ID in correctly?
Are there any spaces, perhaps at the end? (Remove them)
Are you certain this email/ID is what your company verified you under? (Ask your HR if unsure)
Have you already signed up for an account? (Please head to the sign in screen instead)

A final reason may be that your organisation hasn't updated the ID/Email list we have on file for you - so if you are a new starter our system might not have your ID/Email. Please reach out to your HR in this case to update our record on file.


Still not working? Reach out to support@myclearhead.com and we can help!